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References and Citations

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REFERENCES: 


Abrashoff, D.M. (2002). It's Your Ship: Management Techniques from the Best Damn Ship in the Navy. New York: Business Plus.

 Baig, A., Dua, A., & Reifberg, V. (2014). Putting citizens first: How to improve citizen’s experience and satisfaction with government services. McKinsey Center for Government. Retrieved from http://www.mckinsey.com/Insights/Public_Sector.

Baker, R. (2011). The Seamless City: A Conservative Mayor's Approach to Urban Revitalization That Can Work Anywhere. Washington, D.C.: Regenery

 Baldwin, J. N. (1984). Are we really lazy? Review of Public Personnel Administration, 4(2), 80-89.

Collins, J. (2011). Great by Choice: Uncertainty, Chaos, and Luck: Why Some Thrive Despite Them All. Ne York: Harper Collins.

 Frank, S.A., & Lewis, G.B. (2004). Government employees: Working hard or hardly working?. The American Review of Public Administration, 34(1), 36-51.

 Gore, A. (1995). Common sense government: Works better & costs less. Third Report of the National Performance Review. Retrieved from http://govinfo.library.unt.edu/npr/library/review.html

 Hammer, E. R., & Van Tassell, D. (1983). On the Issue of Public vs. Private Sector 
Motivation: Have the Stereotypes been Debunked?. Public Personnel Management, 12(3),
282.

 Lashinksi, A. (2009, Jan 22). The Cook doctrine at Apple. Fortune Magazine. Retrieved from http://fortune.com/2009/01/22/the-cook-doctrine-at-apple/

 Lewis, G. B., & Frank, S. A. (2002). Who wants to work for the government? Public
Administration Review, 62(4), 395-404.

 McCarthy, J. (2014). In U.S., 65% dissatisfied with how government system works. Gallup. Retrieved from http://www.gallup.com/poll/166985/dissatisfied-gov-system-works.aspx.

 Northouse, P. (2015). Leadership: Theory and Practice (7th ed). Thousand Oaks, CA: Sage

 Powell, M. (2007, Sept 21). In 9/11 chaos, Giuliani forged a lasting image. The New York Times. Retrieved from http://www.nytimes.com/2007/09/21/us/politics/21giuliani.html?pagewanted=all 

 Rein, L. & O'Keefe, E. (2010, October 18). A negative poll for federal workers. The Washington Post. Retrieved from http://www.washingtonpost.com

Schlenoff, D. (2011, Dec 14). Amundsen becomes first to reach South Pole, December 14, 2011. Scientific American. Retrieved from http://www.scientificamerican.com/article/south-pole-discovered-december-14-1911/

 Van de Walle, S. (2004). Context-specific images of the archetypical bureaucrat:  Persistence and diffusion of the bureaucracy stereotype, Public Voices, 7(1), 3-12.

 Van Ryzin, G. G. (2014). The curious case of the post-9-11 boost in government job satisfaction. The American Review of Public Administration, 44(1), 59-74.

 Wright, B. E. (2007). Public service and motivation: Does mission matter? Public Administration Review, 67(1),54-64.

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